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As we work together through this unimaginable time, our thoughts are with everyone affected by the pandemic. We hope that you and your loved ones are keeping well. In this current climate of uncertainty, we are writing to reassure you that the safety and health of our guests and staff are very important to us.
To offer the utmost flexibility with your plans and reservations, we have taken the following steps:
•The ability to postpone your trip to a later date, up to twelve (12) months from the original date of arrival booked.
• For existing bookings, full refunds are available for requests made before 30th September 2020
• Bookings made before 20th December 2020 can be changed or canceled without incurring any penalties (exceptions include no-shows and cancellations made less than 24 hours before the date of stay, for which the full amount will be charged)
Along with the greater community, we would like to take time to applaud the health, emergency, and research communities for their commitment towards our wellbeing. They are making a difference which will result in order being restored to our lives in the coming weeks.
As a business, we are committed to supporting those working on the frontline during these challenging times. We have donated various supplies of Face Masks, Sanitizers, Soaps, Water, Vitamin C, and various essential and non-essential items. We would be pleased to assist you in making donations on your behalf should you need our help.
At times like these, there are many simple opportunities to improve your wellbeing. We will be sharing tips and suggestions over the coming weeks to help you with maintaining your mental and physical balance.
According to Mr. Vukasin Kralj, General Manager at Azerai Can Tho, “Spending time in nature is proven to reduce fear and stress, contributing to improving our emotions and physical health. Time spent at Azerai Can Tho, a private islet in the Mekong Delta, is sure to bring a welcome reprieve from self-isolation in these challenging times.”
“Our resorts spa managers and chefs will be providing tips through our social networks on how to stay healthy through food recipes, healthy drinks and of course, healthy activities to make sure that our connection with you, our extended Azerai family, remains hopeful, inspired and positive,” adds Mr. Phan Trong Minh, General Manager at Azerai La Residence, Hue.
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Mr. Phan Trong Minh
General manager
Azerai La Residence, Hue
Mr. Vukasin Kralj
General Manager
Azerai Can Tho